We hope you are delighted with your purchase. However, if you wish to discontinue your order or return it, you may send it back within 30 days and we will refund the total amount.
How to return your order
Call us on 0800 102 6309 to let us know you would like to return your order and we will send you a free post Royal Mail return collection bag for the package. Our Customer Service lines are open Monday to Friday, 9am – 5pm.
Alternatively, you can email support@doctoralert.co.uk and a member of the team will get in touch.
We do our best to make the returns process as seamless as possible by providing all the information you need on returns and cancellations.
30-day trial period
Your purchase comes with a 30-day trial. If the equipment is not returned to us within that 30-day trial period, we will be entitled to charge the set-up fee of £58.
When will I receive my refund?
Refunds will be processed within 7 business days, provided the package is returned within the 30-day trial period. Refunds are issued back to your original payment method.
Cancellations
Monthly monitoring plans can be cancelled at any time by contacting our team. Please get in touch by phone or email and we will guide you through the next steps and confirm any remaining obligations under your contract.
Need help?
Our customer service representatives are always ready to help. Email support@doctoralert.co.uk or call 0800 102 6309.