Doctor Alert's Privacy Policy governs how personal and medical-related information is collected, used, maintained and disclosed by visitors and customers of the doctoralert.co.uk website. This policy applies to all products and services offered on the site.
Unless otherwise stated, the data controller for the purposes of UK data protection law is Doctor Alert, 1 Scallows Close, Crawley, England, RH10 1QP, United Kingdom.
Personal identification information
You may provide personal identification information when you visit our site, place an order, subscribe to our newsletter, respond to a survey, complete a form or otherwise interact with the services we offer. We may ask for details such as your name, email address, postal address and phone number. You can browse the site anonymously — we only collect personal information that you voluntarily submit. If you choose not to provide certain information, some features of the site may be unavailable to you.
Non-personal identification information
We may also collect non-personal information about how visitors interact with the site, including:
- Technical data such as your IP address, browser type and version, time-zone setting, operating system and platform.
- Information about your visit, including pages viewed, products searched for, page response times, download errors, length of visits, page interactions (clicks, scrolling, mouse-overs) and the ways you navigate away from a page.
- Any phone number used to call our customer service line.
Web browser cookies
Cookies are small pieces of information stored on your device when you visit a website. Cookies help us recognise returning visitors and remember preferences. Cookies do not contain personal information unless you have provided it, and they do not compromise the security of your device.
Types of cookies we use
- Session cookies — temporary cookies that are removed when you close your browser.
- Persistent cookies — remain on your device until they expire or you delete them, so we can remember preferences across visits.
- Analytics cookies — used by trusted third parties to help us understand how the site is used so we can improve it. These do not contain information that personally identifies you.
- Advertising cookies — used to measure the performance of our advertising on third-party sites.
If you don't want to accept cookies
You can restrict or block cookies using the settings in each browser you use. If your browser does not accept cookies, some features of the site may not work as intended. For detailed guidance across a wide range of browsers, visit www.allaboutcookies.org.
How we use collected information
We may use the information we collect about you to:
- Respond to your customer service and support requests.
- Personalise your experience and analyse how our services are used.
- Improve our products, services and website based on feedback.
- Process and fulfil orders, including sending order confirmations and updates.
- Reply to enquiries, questions and other requests you send us.
Disclosure of your information
By submitting your information you agree we may share it where necessary with:
- Other members of our corporate group (as defined in section 1159 of the UK Companies Act 2006), including subsidiaries and our ultimate holding company.
- Trusted service providers that help us deliver our services, such as payment processors, couriers and analytics providers.
- Advertising networks, on an aggregated basis, to help target relevant adverts — we do not provide identifiable customer information to advertisers.
- A prospective buyer in the event of a sale or transfer of our business or assets.
- Regulators, law enforcement or other authorities where we are under a legal duty to disclose information, or where disclosure is necessary to protect our rights, property or safety, or that of our customers or others.
How we protect your information
We use appropriate technical and organisational measures to protect your personal information, account credentials, transaction details and any data stored on our site against unauthorised access, alteration, disclosure or destruction. We adhere to recognised security standards including PCI requirements where applicable.
Where we store your personal data
Information you provide may be transferred to and stored outside the United Kingdom and the European Economic Area, including by trusted suppliers who help us with order fulfilment, payment processing and customer support. By submitting your personal information you consent to this transfer, storage and processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this policy.
Information transmitted over the internet is never 100% secure. While we do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our site — you transmit data at your own risk. Once we receive your information we apply strict procedures and security features to prevent unauthorised access.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. You can exercise this right at any time by contacting support@doctoralert.co.uk.
You also have the right to request a copy of the personal information we hold about you, and to ask us to correct any inaccuracies.
Third-party websites
Our site may contain links to and from third-party websites, including those of advertisers, affiliates, partners and suppliers. We are not responsible for the content, availability or privacy practices of those sites. If you follow a link to another site, you should review its own privacy policy before submitting any personal information.
Changes to this Privacy Policy
Doctor Alert may update this Privacy Policy from time to time. When we do, we will revise the updated date at the bottom of this page. We encourage you to check this page periodically so that you are aware of how we are protecting your information.
Contact
If you have any questions, comments or requests about this Privacy Policy, please contact us at:
Doctor Alert
1 Scallows Close, Crawley, England, RH10 1QP, United Kingdom
Email: support@doctoralert.co.uk
Phone: 0800 102 6309