Exceptional customer service is what we strive for at Doctor Alert. We know the time it takes to ship your order matters, so we use FedEx or Royal Mail Second Class Post for all orders within the UK mainland. As a result, your parcel should typically arrive within 2 business days.
Orders received before 3pm on a working day will be shipped the same day.
While we do everything we can to dispatch your order quickly, parcels may occasionally be delayed in transit. Deliveries to Scotland, Northern Ireland, the Isle of Man, the Isles of Scilly, the Channel Islands, the rest of Europe and the rest of the world can take longer. If we are unable to ship any part of your order overseas, we will let you know by email.
How will my parcel reach the UK mainland?
Standard postage via Royal Mail Second Class should take around 2 working days. If your item does not arrive within that timeframe, please check with your local sorting office to ensure it isn't being held for you. Under Royal Mail policy, an item is not considered missing until 15 working days have passed — which means we are unable to replace undelivered orders until that point.
Orders containing multiple items or large items will be shipped by courier and should also arrive within approximately 2 business days.
Delivery to the Republic of Ireland
Because we have arranged excellent courier rates to the Republic of Ireland, all items going there are sent via FedEx or DHL.
Worldwide delivery
We choose to send all international items by courier because Royal Mail Air Mail does not offer reliable tracking and delivery times. We pay more for a higher-quality service so that you can track your order from dispatch to delivery.
Our shipping charges are calculated as accurately as possible. If a charge does not cover the full cost of shipping in rare cases, we will contact you with the option to either pay the difference or cancel the order for a full refund.
How will I know when my order has been dispatched?
You will receive an email notification as soon as your order is dispatched, including tracking details where available.
What if I haven't received my parcel?
If your parcel hasn't arrived, please get in touch with our team. Items are often held at local sorting offices, and we have a clear procedure to follow when a parcel is lost in the Royal Mail network. Where your order has been dispatched by FedEx or DHL, we can use their online tracking system to trace your package.
For deliveries to Europe and the rest of the world, if your item is not collected and is returned to us, we will issue a refund less the cost of postage. Items not received after two weeks of dispatch will be treated as missing.
Need help with delivery?
Email support@doctoralert.co.uk or call 0800 102 6309 and we'll be happy to help.