Question 1

What happens once I receive the package?

Accepted Answer

Once you receive your package you should activate the device and test them.

Question 2

What is included in the one-off cost?

Accepted Answer

The cost of the device is included in the one-off cost.

Question 3

How to activate my pendant or wrist button?

Accepted Answer

Call Customer Care at

From the UK: 0800 102 6309

From outside the UK: +44 800 102 6309

Question 4

What happens when I click the panic button?

Accepted Answer

All the registered phone numbers will receive alert messages and your device will contact each one one by one until the call is answered. The 24/7 care centre will also be alerted, and an operator will attend you.

Question 5

What is the range of my wrist watch or neck button?

Accepted Answer

Since the device is mobile and GPS enabled, you can take it anywhere and it will track you.

Question 6

Is my pendant water resistant?

Accepted Answer

Water-resistant devices are indeed available. During bathing, it can be used, but should not be immersed in chlorinated water.

Question 7

Can I speak directly through my device?

Accepted Answer

Sure, you can. It comes with a two-way speaker system.

Question 8

Can I go to sleep with the neck pendant?

Accepted Answer

While sleeping, we recommend keeping the pendant within reach rather than wearing it.

Question 9

What if I change my mind after ordering?

Accepted Answer

You can cancel the service anytime once you order if you are not satisfied with the service.

Question 10

Do I need to pay for the SIM costs?

Accepted Answer

No, the SIM costs are covered under the monthly monitoring fees.

Everything you need to know about Doctor Alert

Getting Started

Pricing & Billing

Using Your Alarm

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